Safety, Security & Privacy

How do I report someone?


In the unfortunate situation that you experience abusive behaviour on our app, we want to make you feel safe and secure as quickly as possible. You are only able to chat with someone once you match with them, reducing the risk of unsolicited messages. You can then choose to block a user after you have matched by clicking inside the chat with the user. You then select the three vertical dots on the top right-hand corner. From there, you can choose to un-match from the user and report. They will not be notified of this and will not be able to contact you any further




I’ve been hacked


In the unlikely event that your account has been hacked or compromised please contact us immediately by sending an email to accountissues@blixrapp.com. We also recommend that you contact your email provider and check with your bank if you added a card onto your blixr account to ensure no personal information has been taken.




Someone is impersonating me


blixr enforces selfie verification to avoid such incidents. However, in the unlikely event that your account has been hacked or compromised please contact us immediately by sending an email to accountissues@blixrapp.com.




Reporting something that happened offline


If you've been the victim of a crime or feel you're in immediate physical danger, it's important that you contact your local law enforcement for help as soon as possible. Our users' safety is of utmost importance. To report a serious incident, please contact us and include the following information:

  • Details about the incident you are reporting
  • Exact name, age, bio, and photos that appear on the profile you're reporting (screenshots are ideal)
  • The user's location, phone number, or email address if known
We value our users and do not wish these types of incidents to arise at any cost & we would like to thank you for taking the time to identify and report such matters.




How do you reduce catfishes?


blixr has a feature to verify daters by having them take a picture doing a certain motion to prove it is them, which is then analysed manually verified by the team. The app then adds a check mark to the profile to show potential matches that they are real people. It is to prevent internet bots and people from catfishing others. Additionally, matches expire after ten days unless a date is set up - combating catfishers who thrive on time to lock interest and do everything to avoid a meeting. This creates a healthy online environment.





Safety Tips

Safety tips from blixr


Meeting new people is exciting, but you should always be cautious when interacting with someone you don’t know. Use your best judgment and put your safety first, whether you are exchanging initial messages or meeting in person. While you can’t control the actions of others, there are things you can do to help you stay safe during your blixr experience. Plan to meet in a public setting Meet for the first few times in a populated, public place — never at your home, your date’s home, or any other private location. If your date pressures you to go to a private location, end the date. You have 10 days to get to know your matches Spend some time getting to know the user before deciding on meeting in person. Online interactions are not as interactive as meeting in person but before you do decide to plan it and DateUp or TeamUp with your connections, we advise you to use your judgment wisely. Protect Your Personal Information Never share personal information, such as your bank account details, home or work address, or details about your daily routine with people you don’t know. Date didn’t go as planned? Don’t be afraid to cut your date short, you don’t owe anyone an explanation. Report All Suspicious and Offensive Behavior You know when someone’s crossed the line and when they do, we want to know about it. Block and report anyone that violates our terms. Here are some examples of violations:

  • Requests for money or donations
  • Underage users
  • Harassment, threats, and offensive messages
  • Inappropriate or harmful behavior during or after meeting in person
  • Fraudulent profiles
  • Spam or solicitation including links to commercial websites or attempts to sell products or services





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